Privacy policy

Your privacy is important for us. We recommend that you take a few minutes to read, understand and, where appropriate, accept our Privacy Policy.

Responsible for the treatment of your data

IS ART SHOP - Maria Tremont, Y6490740Q, Cl wheel 4 under e, Madrid, Spain

Processed data

Data provided by the interested party: Is Art Shop can collect personal data that you provide us directly through the different established forms. Within these forms you will be able to verify how some of the fields are marked as obligatory and it is that without this information we will not be able to provide you with the requested service.

Additionally, the development of our relationship generates a series of information such as transactional data (for example, information that you provide us about your purchase receipts, orders, returns, etc.), connection data and navigation through the different web pages , history of claims and incidents. This information is processed by Is Art Shop since it is of great value both at a statistical and aggregate level -because it allows us to know our type of customers, what products they like more or less, how we should configure the page to make it easier to navigate... - As well as individually to be able to offer personalized advertising based on the customer segment: age range, type of products previously contracted and time of purchase.

Purpose of processing your data

Management of the service in order to carry out the purchase successfully

Your data will be processed to provide the requested service, which, among other activities, may involve: (i) your registration as a customer; (ii) order preparation and delivery management through any of the available channels; (iii) process and respond to your questions, queries or claims.

Failure to accept this purpose will mean that we will not be able to sign the contract(s) to provide you with the services in which you are interested.

Sending commercial information

Whenever you request it through the boxes enabled in the different forms, we will send you commercial information about the offers, promotions and discounts of Is Art Shop. This information will be sent by the different means of contact (electronic and non-electronic): postal address, e-mail, mobile phone, among others.

Response to your request about the nearest store based on geolocation

Geolocation is off by default. Only in cases where you request us, with the user's prior consent, information about our nearest store will be activated to respond to the request sent.

Although navigation considering geographic location is always a user's choice, in cases where you reject access to location data, the Platform will not be able to offer you the functionalities based on said location. In no case, the Platform will continuously monitor the location of the user.

The personal data provided will not be kept once the request for information has been answered.

Web browsing analysis

We treat the information to allow and facilitate access and navigation through our digital media. For example, to offer you the version of the website that best suits the characteristics of the device you choose to enter our website, your language, among others. Likewise, prior to your consent, we will analyze your browsing in order to adapt to your needs. You can consult our cookie policy.

Legal Obligations

Is Art Shop is subject to different regulations that imply the need to process personal data to comply with them (Eg: tax regulations). In compliance with these obligations, you may communicate your data to the competent Public Administrations or Courts, provided that the request is made through the established legal channels.

Stop receiving commercial offers

In all commercial communications that we send you by electronic means, a link -LOW or similar- will be enabled that will allow you to manage your privacy and request that we not send you new commercial communications. Likewise, you can revoke your consent or express your opposition via email to hola@isartshop.es or isart.illustracion@gmail.com.

data retention

If you have registered as a customer on our website, your personal data will be kept as long as you do not request your withdrawal, as we understand that, in the meantime, you are still interested in keeping your account regardless of whether your activity as a member and/or customer may be interrupted during a period of time. If you have not registered as a customer, but you make an online purchase, your data will be kept until it is confirmed that the order has been delivered without incident and that there are no claims. Once you request your withdrawal or confirmed that the order has been delivered without incident and that there are no claims, your data will be deleted in accordance with the provisions of the data protection regulations, which implies its blocking, being available only at the request of Judges. and courts, the Public Prosecutor or the competent Public Administrations during the prescription period of the actions that could derive to be subsequently eliminated. The limitation periods vary depending on the type of service, for exemplary purposes, in general, the limitation period for most personal civil actions is 5 years.

Data with third parties

To fulfill the purposes described in this Privacy Policy, it may be necessary for us to give access to your personal data to entities that manage customer services, such as CRM, transportation, data analytics and digital marketing.

Outside of the cases mentioned above, Is Art Shop does not communicate your personal data to third parties, except legal obligation or that are necessary to execute the contract.

Rights over the data you provide us

The rights that assist you against Is Art Shop due to the processing of personal data are the following: the right to access your personal data, correct inaccurate data, request its deletion, limit any of the treatments or oppose any use ( eg oppose the sending of advertising later) and port your data. To exercise them, simply send an e-mail to hola@isartshop.es or isart.ilustracion@gmail.com. You also have the possibility of claiming before the Spanish Data Protection Agency.

These rights are access, rectification, deletion/right to be forgotten, limitation, portability, automated individual decisions and claims.